News

Screwed over by the distributor AGAIN!

So we just received part of the order we have been waiting on since March 8th and it's missing about half of the order. We just got emailed by accounting to let us know that those missing items are being zeroed out and credited to our account, meaning we are not going to be receiving any of these items from the distributor due to their negligence yet again. The following items we will be looking at our other sources to get quantities to fill preorders that have already been placed and will reach out to any customers if we become unable to fulfill any preorder item and make arrangements for a credit or refund at that point. The following items are affected:

Caster Merlin Prototype

Hana Shirosaki

Xiao Ling

Sango

Futaba Igarashi

Geralt: Ronin version

Eren Yeager 3rd run

Armin Arlert 3rd run

Additionally, effective as of this last week, we are no longer pre-ordering new product from the distributor. We are still obligated to buy from these con artists until our previous preorders are bought and paid for, but once that runs out, we will no longer be getting product from them. We have a number of secondary distributor source we will be leaning more heavily on and several swift fulfillment options for select products and will be returning to more heavy collection purchasing once again, and with these secondary market sources we'll be able to continue doing business and in all likelihood, will have an even better assortment of previously released product without all the excess on hand late new stock that sits for a year with little sell through. We are trying to get out from under the obligation to continue buying items from the distributor, but in all likelihood, we'll still be obligated to deal with them for the next 8 to 12 months.

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Covid has finally hit the household!

So we all got hit with a case of covid this week and so it may take us a day or two longer than normal to get orders out to you, so if you see your order sitting unfilled or unshipped for a slightly longer period than usual, that would be why. Rest assured we will get around to them as quickly as we are able in between naps :D

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New Filter System Update

Filter system update day 2; system is up and almost fully operational. All filter groups are accessible in all product categories and will show if there are any products in that category using the contained product tags. Selections within the same tag group will show items containing any of the selected tags, while selecting more than one tag between different tag groups will narrow your search to items containing both tags. We are still refining and migrating over old tags to match the new system so bear with us. Do note that the search feature also has the filter system integrated into it to make searching much easier as well.

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New search and filters

I just started the process of converting to a new filter and search result system so bear with us as we try and clean up the absurd number of old tags and get things more cleanly grouped. So please until another announcement is posted about the completion, do not contact us to let us know that the search and filter sections are not working as expected. They are going to look a little wonky until I find a fit that works.

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Nendoroid More Section updated

The Nendoroid more section had some tagging issues and not all products were showing there previously, so I've taken a broad stroke sweep and updated the tags so they are listing properly.

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Restock Arrivals and pre-listing notifications

Just got a collection of complete in box and mint in box items, over 100 figures, in and will be working this weekend to get a bunch of it up and running on the site. So make sure to come by and see as things are added to the new listings or back in stock sections.

Also added a bunch of new and missing preorder notification items so you can sign up for notice of when they are listed/split.

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BOGO Faceplates and more grab bags!

Our Buy one Get one half off sale on all face plates is going on now until the end of the work week. I've also restocked a handful of more grab bags and these ones have a wider array of faceplates and bodies than some of the previous bags so check em out.

Also as a reminder about Box Requests, please make sure that all emails from chibichopshop.com are allowed by your email program because we are finding a lot of our email responses about box availability are being ignored which tells me that our emails must be going to spam.

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20% off select boxed items and international insurance change

For the next 3 days we are doing 20% off select overstocked items.

As of Feb 23rd at noon, all international shipments are charged a $2 insurance fee and will be covered for any value of order. Due to Shopify's scummy practices of passing off insurance claims for orders they claim to cover, to USPS even when USPS will not allow submission of lost package claims for first class, we are opting to require insurance and provide it through Shipsurance ourselves. This will cover all loss, theft and damage that may occur.

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Hold order membership update!

ATTENTION HOLD ORDER CUSTOMERS

We have updated the hold order system so that it will hopefully provide you the hold order option at checkout more consistently. Just make certain that you are logged in before you add items to your cart. If you have an active membership, it will flag your order so the shipping rate calculator will see your membership status and provide the hold order option.

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