Terms of Service and Refund Policy

Chibi Chop Shop Policies & Terms of Service


In an effort to ensure that products are more readily available for customer purchase and in an effort to prevent inflation of product pricing on other selling platforms, Chibi Chop Shop has a strict no reseller policy. We do review purchase histories for patterns that are indicative of reseller purchasing and accounts found to be appearing to be making such purchases will have their accounts flagged and their purchases may be limited, which includes reduction of quantities, removal of items or cancellation of orders with appropriate refunds issued. Any account this applies to will be reached out to directly. If you would like to arrange a reseller relationship and purchase discounted boxed items in quantities of 12 or more (case size), please reach out to us and we can discuss it.

Product Ordering Limits

Certain items will have a quantity limit per order which will be indicated when a customer prepares to check out. These limits will also be enforced across subsequent orders and making multiple orders for the same product to avoid the limitation will result in the cancellation of the subsequent orders.

These limitations are in place to avoid resellers buying out our stock and legitimate customers from missing out on items because of it. If you would need to purchase more than the limit of specific items, you can contact us by E-mail and if your ordering history does not have any indicators that you are purchasing inventory to resell, then we may approve you to purchase additional items. These limitations apply to any individual bulk restocking of the item, so if additional multi-quantities of stock becomes available in the future, you will be able to make a single purchase of the item again. Individual restocks of items (i.e. one item at a time) may at our discretion, not be honored if your purchasing history indicates repeat purchase of the same item in the recent past.


We accept returns up to 30 days from item delivery.  If you are ever unhappy with an item purchased from the Chibi Chop Shop please let us know as soon as possible so we can best assist you.  Please be aware that in order to be eligible for a return, your item must be in the same condition that you received it.  Items listed as "Poor" condition are sold "AS-IS" and are not eligible for return.  To begin the return process contact us at customerservice@chibichopshop.com. Unless otherwise approved by us, the customer is responsible for any return postage charges for returns.

Refunds (if applicable)

Any pending order cancellation which has not been pulled or shipped will receive a full refund including shipping.

Hold Order cancellations will not be honored if the items have already been pulled for your cache. You are more than welcome to return any unwanted items once the orders arrive but we will not edit orders once they have been pulled for your hold order.

Any returns, unless previously agreed to, are subject to a 10% restocking fee.

Sorry, but the Chibi Chop Shop does not refund shipping charges.  You will be responsible for paying for your own shipping costs for returning your item and any refund issued will be for the original purchase price of the item(s) only. The original shipping charges are non-refundable. If you are returning an item(s) please ship to us with tracking in as close to the original Chibi Chop Shop packaging as possible.  We are not responsible for misdirected or lost returns or goods damaged in the returns process due to inappropriate packing methods.

There is also a 60 day limit on issuing a refund (from date of original purchase). Any returns made after 60 days will receive a store credit code to apply at checkout during a future order. This is due to limitations by the credit card processor which does not allow direct refunds after 60 days.


Changes to orders can be done by contacting us directly as soon as possible after placing an order. Once an order has been pulled or packed for shipment, we reserve the right to refuse altering the order, so contact us ASAP after placing the order you wish to make changes to. Any exchanges that cause a difference in price will result in an invoice or refund for the difference. Any additional charges must be paid within 3 days.

Rain Checks/Retroactive promos

We are not able to offer rain checks on promotions to use them at a later date and likewise we are not able to apply promotional discounts to orders which were placed prior to the promotion's start.

Canceled Orders

We are happy to go ahead and issue a refund on pending orders at your request as a courtesy. We do reserve the right to apply our 10% restocking fee at our discretion if repeated requests for order cancellation are made by the same customer within a short period of time. We do ask that you please be certain before placing orders as we are charged processing fees both for the transaction AND for the return; fees which are not returned to us when an order is cancelled. 

Late or missing refunds

There is often a significant processing time before a refund is posted.  If you are expecting a refund and have not received it after 10 business days please contact us at customerservice@chibichopshop.com.

Chibi Cache Hold Order Service

Customers who are members of our Hold Order Membership Program have the option to select "Hold Order" as their ship option at checkout. All items purchased in this manner will not have shipping fees charged initially, and all orders will be held in a cache under that customer's name until such time they wish to combine their orders and have them shipped.

Customers can close and request shipping on caches using the account page hold order management (see the Chibi Cache Program page for full details)

All ship requests will receive a discount off shipping of up to $5 for every $50 of total combined value from all their held orders being shipped.

Customers who cancel their Hold Order Membership have 30 days to submit a ship request or reinstate their monthly membership to maintain their Hold Order Cache. If a Cache goes more than 6 months without a membership, it will be canceled and treated as abandoned with no refund issued. A store credit (less the 10% restocking fee) can be requested.

Hold Order Members must be logged into their account before adding items to cart in order for the system to properly identify them and offer the Hold Order option during check out. If you are having difficulties clear your browser cache and cookies and try again.

Order Shipping and Handling time

We strive to get orders processed as quickly as we can. Typically we have a 2-3 day handling period IN ADDITION to the normal shipping time. So if a package is sent priority mail with 2 day delivery expected, plan on 4-5 days until you have your package. Sometimes on particularly busy weeks or when we are processing a new inventory order it may add an extra day in addition. We apologize for any delays and appreciate your patience.

Combined Shipments

We do not combine standard ship orders due to the logistics of how orders are fulfilled and limitations of our e-commerce platform. We suggest that customers utilize the hold order program to combine orders into a single shipment which also combines their values for shipping discounts. If you have a cache and make a normal shipped order, we can convert that shipped order into a hold order and refund the shipping so that you can later submit a cache ship request to have all items sent together.

Returned Packages (incorrect address)

If an order has been returned as undeliverable due to a bad address inputted by the customer, we will reach out and request that you update your address in the system and then will send an invoice via email for the cost of shipping. USPS does not credit shipping charges if a package is undeliverable. Alternately we can cancel and refund the order (less the shipping already paid), which will be subject to a 10% restocking fee.

Lost or Stolen Packages

If a package goes missing and has been shown to have been delivered, the customer should reach out to the Postal Service to have them trace the package. Chibi Chop Shop cannot replace or refund lost or stolen items that show as delivered.

If a package shows as delivered, please make sure to wait for a day or two after the tracking shows it was delivered as often times the postal carriers will pre-scan packages ahead of delivery or will wait until the following day to deliver if they are running behind.

All packages are insured for up to $100. Increasing to priority mail covers loss and left for up to $200. If your order value is over $200, please purchase our optional $3 insurance coverage which will cover any amount over $200.

Chibi Chop Shop is not responsible for packages lost by the postal service or which have been stolen after delivery if not covered by insurance.

As of Feb 2023 all international packages have an automatic $2 surcharge and have insurance added by default. This fee will cover any value of order and ensures that lost and stolen packages are covered.

Questions or Concerns about our policies?

Reach out to us at customerservice@chibichopshop.com.  Thanks!



The Chibi Chop Shop Privacy Policy

This is your run-of-the-mill, cut and paste privacy policy which boiled down means TLDR; We won't misuse, share or sell your data to anyone.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from chibichopshop.com (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

No credit card numbers are retained by Chibichopshop.com and all purchases are handled by third party, secure credit card processing companies.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at customerservice@chibichopshop.com

Chibi Chop Shop Terms of Service

This website is operated by Chibi Chop Shop. Throughout the site, the terms “we”, “us” and “our” refer to Chibi Chop Shop. Chibi Chop Shop offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Chibi Chop Shop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Chibi Chop Shop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at customerservice@chibichopshop.com