Shipping and other Updates
Updated May 15th 2023
If you have been following our saga for the last year or so, you will be well aware that the distributor's sales rep really dropped the ball on us, and that coupled with the delays due to the pandemic really put us in a pinch and with massive delays on preorders.
Fast forward to present and we now find ourselves with a LOT of orders ready to go and we're working to try and finance getting as much of it as quickly as we can, but it's still taking time because buying power is determined directly by sales levels.
Many items people are awaiting are getting ready to be on their way soon, so if you have a preorder still pending, feel free to reach out with the nendoroid name and we can do a quick search to let you know if it's coming up soon or is still AWOL. There are still quite a few preorders that we have not yet been invoiced for and so we have no way of knowing or controlling the arrival of those items, but we'll at least try and poke the distributor to get them prioritized.
And finally, as previously mentioned here and in the newsletters, if your preorder is not pending delivery to us and you'd like to cancel the order, we can issue a store credit without any penalty. Due to the state of business due to distributor issues and the economy, we will no longer be able to make refunds for any preorders.
Error in shipping during checkout
If you are getting an error that states we cannot ship to your address, or that rates cannot be found for shipping to your address, just contact us and let us know what it in your shopping cart. This is an error caused by items not having a weight assigned and the shipping calculator kicking it out. We'll find the item causing the issue and clear up the weight issue so you can process your order.
- Until further notice, no shipments can be made to Ukraine or Russia as all carriers have suspended service. Any orders or ship requests made will be put on hold. See USPS site for details
- We now provide FREE insurance for all orders under $100 regardless of your chosen shipping method! Any order over $100 we still recommend purchasing the insurance addon found on any product page to cover your entire order for up to $500.
- International orders have insurance calculated into the shipping charge by default (an extra $1.50 on average). This additional coverage ensures that your items are protected against loss or damage.
As a reminder we still offer a Hold Order service which is now facilitated through a monthly membership signup of only $1. This storage fee allows your Hold Order Cache to remain active as long as you maintain the membership and gets you discounts on shipping of Hold Orders.